Frequently Asked Ordering Questions

What can I order?

All items are available for ordering. Due to manufacturers restrictions a limited number of products may only be available to ship to a US address. Those brands include Bauer, Easton, Mission, Warrior, Reebok, CCM and K2.

How can I order?

You may order via our secure online ordering system or you may send your order request via email or fax. Our Customer Service Department is open for phone orders 5 days a week. You may call Monday through Friday between 7:30am PST and 6pm PST. If you would like to place a phone order please call our local telephone number +805 543 5154.

How can I pay?

You may pay with a Master card, Visa card, Discover card or American Express. We also accept International Money Orders and Wired Fund Transfers. Please contact our International Department for more details regarding International Money Orders and Wired Fund Transfer payments. Please note that Ice Warehouse may require additional information from you before we can process your order.

What happens if I don’t receive my package?

All of our international shipments are covered by insurance that guarantees that Ice Warehouse will replace packages that are lost or damaged during transit.

What if something doesn’t fit or I change my mind?

You are welcome to return or exchange any items purchased from Ice Warehouse. The products must be returned in the same condition they were received in. Clothing must be unworn and in the original packaging. Shoes must be unworn and in the original box. Ice Warehouse will refund the product cost only. All shipping fees and taxes incurred will be your responsibility.

Will I have to pay any taxes or import duties?

There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.

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