IW knows that getting your order in perfect condition is a major concern. This is why we offer fast, affordable, and reliable shipping.
Free Ground Shipping Details
- FREE Ground shipping is provided on ALL orders.
- Offer valid in the Contiguous US only.
- Does not apply to drop ship items.
- Wheel bags, hockey goals, and leg pads are excluded
- Order ships once all items are in stock unless otherwise requested.
Free Return Shipping on all Skates Details
IW Guarantees Fit with FREE return shipping on skates. Return label request must be made within 7 calendar days of receipt. Order has to be made from within the contiguous United States. Skates are in NEW condition as described on customer service page.
To request a FREE return label, call 800-366-3070. IW cannot be responsible for emails sent that are not received. A Pre-Paid UPS label is then sent to your email. Simply print and attach label to the box in which your skates were received. The return label is intended for SKATES ONLY. Including other items will result in a deduction from your return to cover shipping costs.
If after 7 days, IW will gladly accept your return for up to 365 days (assuming item is in new condition). Return shipping is no longer covered.
Will you ship in stock items immediately if something is out of stock? If an item is out of stock, the expected arrival time is given online. In stock items can ship immediately if requested, but otherwise will ship altogether once all items are in. Split shipments would need to meet one of the FREE shipping requirements above to avoid shipping charges.
All orders placed before 2:30pm Pacific Standard Time, are shipped that same day (excludes weekends and holidays). Orders made after 2:30PM PST on Friday or on the weekend, are shipped out the next business day.
How much is shipping? Ground Shipping is a low flat rate of just $7.50 within the contiguous US if not qualifying for free shipping as outlined above.
What if I made a mistake on my address? Re-Routing a package after shipment is subject to a $15 service charge as UPS/FedEx charge to do so.
What if something is missing from my order? IW prides itself on quick and accurate shipments. However, should a discrepancy exist, notification is to be made within 48 hours of delivery. IW cannot be held responsible for a package or its contents after such a time.
What if I'm shipping outside of the United Skates? For costs and times, please add items to your cart and then click on the Shipping Calculator icon. For more detailed information on international orders, please refer to our International Page.
Delivery delays due to weather or other actions deemed beyond the shippers control are not eligible for refund.
Standard Overnight delivers the next business day normally by 4:30pm.
Priority Overnight delivers by 10:30 a.m. to most U.S. addresses; by 4:30 p.m. or 5 p.m. in remote areas. Saturday delivery is available on Priority Overnight packages plus a $12.50 Saturday Delivery Fee.
UPS 2nd Day Air delivers in 2 business days from the day your order ships (may take 3 days for parts of Alaska and Hawaii). Guaranteed.
Ground may take up to 5 business days from the day your order ships. Those destinations closer to California take a shorter amount of time. Ground times are not guaranteed.
Priority Mail delivers in approximately 3-7 business days from the day your order shipped. Military & PO Box addresses must use Priority Mail. No tracking available.
